Who we are

Our website address is: https://www.clipnclimbexeter.co.uk.  Clip ‘n Climb Exeter is owned and operated by The Quay Climbing Centre Limited (‘The Quay’).  The website address for The Quay  is https://www.quayclimbingcentre.co.uk.  The Privacy Policy and Privacy Notices that appear on this website are produced by The Quay and apply to all entities owned and operated by The Quay.

PRIVACY POLICY AND PRIVACY NOTICES

We are committed to protecting customer previously and, in preparation for the new Global Data Protection Regulations (GDPR) coming into force on 25th May 2018, we have updated our Privacy and Fair Processing Statements.  You can find copies of all the relevant statements below:

2018 05 The Quay Climbing Centre Privacy and Fair Processing Statement

2018 The Quay Climbing Centre Customer Summary of our Privacy Notice

DATA PROTECTION POLICY

If you have a query relating to Data Protection, you can find our full policy above.  If you wish to contact us with any questions or queries please email our Data Protection Manager, Alison Smith, at alison@quayclimbingcentre.co.uk or write to us at The Quay Climbing Centre Ltd, Haven Road, Exeter, EX2 8AX.

Cookies

This website uses cookies to ensure you get the best experience on the website. If you continue without changing your settings, we will accept your consent to receive these cookies. However, if you wish to, you can change your browser settings to block or remove cookies at any time. Go to aboutcookies.org for information on how to do this.

Cookies information
In summary, cookies – small information files placed on your device – are used to improve services for you by, for example:

  • enabling the service to recognise your device so you do not need to give the same information repeatedly
  • recognising when you have already given a username and password so that you do not need to do so for every subsequent web page you visit
  • Improving services we provide by providing you with a personalised journey, where applicable
  • measuring how many people are using the services we provide, so we can make them easier and faster to use
  • analysing data, anonymously, to help us understand how people interact with our services

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your computer, mobile phone or whatever device you are using to access the internet. This information is held in cookies. You can learn more about cookies from the GOV.UK guidance on cookies.

What personal data do we collect when you interact with this website and why do we collect it

Online bookings and purchases

When you book a Clip ‘n Climb session through our online booking system; or when you make an online purchase of gift cards, we collect personal data in order to process your booking and/or purchase.  Your data is used to ensure that we can administer your purchase and, for those making bookings for Clip ‘n Climb sessions, in order that we can provide you with the appropriate session and deliver our services to you safely.  Details of the systems we use to process card payments and online payments are included in the Privacy Notices above.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.