Who we are
We are committed to protecting customer previously and, in preparation for the new Global Data Protection Regulations (GDPR) coming into force on 25th May 2018, we have updated our Privacy and Fair Processing Statements. You can find copies of all the relevant statements below:
DATA PROTECTION POLICY
If you have a query relating to Data Protection, you can find our full policy above. If you wish to contact us with any questions or queries please email our Data Protection Manager, Alison Smith, at email@example.com or write to us at The Quay Climbing Centre Ltd, Haven Road, Exeter, EX2 8AX.
In summary, cookies – small information files placed on your device – are used to improve services for you by, for example:
- enabling the service to recognise your device so you do not need to give the same information repeatedly
- recognising when you have already given a username and password so that you do not need to do so for every subsequent web page you visit
- Improving services we provide by providing you with a personalised journey, where applicable
- measuring how many people are using the services we provide, so we can make them easier and faster to use
- analysing data, anonymously, to help us understand how people interact with our services
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your computer, mobile phone or whatever device you are using to access the internet. This information is held in cookies. You can learn more about cookies from the GOV.UK guidance on cookies.
What personal data do we collect when you interact with this website and why do we collect it
Online bookings and purchases
When you book a Clip ‘n Climb session through our online booking system; or when you make an online purchase of gift cards, we collect personal data in order to process your booking and/or purchase. Your data is used to ensure that we can administer your purchase and, for those making bookings for Clip ‘n Climb sessions, in order that we can provide you with the appropriate session and deliver our services to you safely. Details of the systems we use to process card payments and online payments are included in the Privacy Notices above.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.